Reads every alarm in your platform.
Altrasec receives in real time every signal that enters your monitoring platform: alarm type, zone, account, arming state and history.
AI alarm verification for alarm receiving centres · by LANAIS
Keep your monitoring platform.
Make it think.
Altrasec integrates with your ARC's monitoring platform and verifies every alarm for you: it requests visual evidence from the video recorder, tells false alarms from real intrusions, calls the customer to authenticate them and writes the outcome back to your platform. No software change.
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01 Live
Every signal, handled.
This is how Altrasec treats the signals your ARC already receives. Switch it off to see what reaches your operators today.
Intrusion
Out-of-hours opening
Camera detection
Power failure
Coverage fault
Low battery
Altrasec analyses
0False alarmClosed with evidence
0Phone-verifiedCustomer authenticated
0Real intrusionTo the operator, with evidence
0Technical incidentHandled automatically
Without Altrasec: every signal reaches your operators
Your platform keeps receiving signals exactly as today.
Altrasec decides what to do with each one and logs it there.
Illustrative simulation of the flow. In the demo we run it with real signals from your ARC.
02 What it isn't
Altrasec is not another monitoring platform
Another monitoring platform.
More ARC software.
An account migration.
One more screen for operators.
It's the AI that works inside your platform.
03 How it works
From alarm to closure, no operator.
Requests the visual evidence.
Automatically, it requests from the site's video recorder the images, frames and clips from the moment of the alarm, before and after it was triggered.
False alarm or real intrusion.
The AI reviews the visual evidence together with the signal context and concludes whether it is a false alarm or a possible real intrusion.
Concludes by phone with the customer.
It calls the customer, asks them to authenticate with their passcode and, based on their answer, decides by phone whether the alarm can be closed or is a real intrusion.
The outcome, in your platform.
Verdict, evidence, call and closure reason are written back to your monitoring platform. If it's real, the operator gets it with priority and everything ready.
04 Integration
Integrates with what your ARC already uses.
Altrasec connects to three pieces you already have and replaces none of them. That's why it works with any monitoring platform.
A
Your monitoring platform
Altrasec works with the platform your ARC already uses: it reads every alarm and writes the outcome back. Your operators stay on their usual screen.
- What it reads
- Alarms, account, zone, arming state and history.
- What it writes
- Verdict, notes, statuses, evidence and closures.
- What changes
- Nothing. No migration, no new screen.
B
Your video recorders
When an alarm comes in, Altrasec automatically requests visual evidence from the site's video recorder to verify whether it is a real intrusion or a false alarm.
- What it requests
- Images, frames and clips from the moment of the alarm.
- When
- As soon as the signal arrives, with no one asking.
- What changes
- Nothing at the customer's site.
C
Your customer's phone
The voice agent calls the keyholder or the contacts on file, asks them to authenticate and concludes by phone whether the alarm is closed or escalated.
- What it does
- Calls, authenticates the customer and concludes.
- What it logs
- Recording, transcript and outcome in the report.
- What changes
- Nothing. It uses the contacts and passcodes in your platform.
A different platform or other video recorders? We review your case before we start.
Ask about my integration
05 Technical incidents
Every other incident, on autopilot.
Power failures, coverage faults, batteries… Altrasec handles the alert end to end according to your rules and only involves you when needed.
PowerIn progress
Power failure
- Receives the mains failure
- Waits for restoration for the set time
- Notifies the customer if it persists
- Logs and closes it in your platform
CommunicationIn progress
Coverage fault
- Detects the loss of communication
- Checks whether it recovers by itself
- Notifies the customer or opens a ticket
- Writes the outcome to your platform
MaintenanceIn progress
Low battery
- Classifies it as a no-risk fault
- Notifies the customer
- Opens a maintenance ticket
- Closes it once restored
SupervisionIn progress
Missed periodic test
- Detects the missing test
- Checks the panel's communication
- Notifies the right people
- Logs the follow-up
IntegrityIn progress
Tamper
- Cross-checks scheduled maintenance
- Requests visual evidence from the recorder
- Calls the customer to verify
- Closes or escalates to the operator
FaultIn progress
Zone fault
- Identifies the affected zone
- Notifies the customer
- Opens a service ticket
- Logs and closes it in your platform
70%
of false alarms resolved with no operator involvement
94%
accuracy telling real intrusions from false alarms
4min
average resolution time, versus 14 min without AI
0
unlogged incidents: everything stays in your platform
Reference values. Results depend on each ARC's signal volume and mix; we measure them with you in shadow mode.
06 Who it's for
For ARCs that want to grow without more operators.
Alarm receiving centres
Less load from false alarms and technical incidents, on the same monitoring platform.
Security companies with their own ARC
Visual and phone verification for every account, without extending the night shift.
ARCs with heavy night-time volume
When alarms pile up, Altrasec absorbs the queue and leaves the operator what's real.
Installers connected to an ARC
A smart verification service for your customers, on top of the ARC you already work with.
07 Rollout
No risk to your operation.
Altrasec starts by watching. It only acts when you decide, and only on what you decide.
- Phase 01
Connect read-only
We connect it to your platform in read-only mode. Your operation stays exactly the same.
- Phase 02
Shadow mode
It analyses every alarm without acting and we compare its decisions with your operators'.
- Phase 03
Switch on by rules
You choose which signals to automate, for which accounts and with which protocol.
- Phase 04
Scale
We add customer calls, technical incidents and reporting. Your team, on what's real.
Altrasec is a LANAIS product.
Developed and supported by LANAIS Technology Consulting, a Spanish team specialised in automation, systems integration and AI applied to real operations. One point of contact, from integration to support.
In short
AI alarm verification for alarm receiving centres.
Altrasec is an AI-powered alarm verification solution for alarm receiving centres (ARCs) and security companies. It is not a monitoring platform: it integrates with the one your ARC already uses and takes on the work that consumes your operators today.
When an alarm comes in, Altrasec automatically requests visual evidence from the site's video recorder —images, frames and clips from before and after the alarm— and analyses it together with the account history to tell a false alarm from a real intrusion.
When confirmation is needed, a voice agent calls the customer, asks them to authenticate with their passcode and concludes by phone whether the alarm is closed or escalated. The full outcome —verdict, evidence, call and closure reason— is written back to your monitoring platform.
Altrasec also automates technical incident handling: power failures, coverage or communication faults, low batteries, missed periodic tests and zone faults are resolved without tying up an operator.
- What it is
- An AI layer that verifies and handles alarms inside your ARC platform.
- Who it's for
- Alarm receiving centres, security companies and installers connected to an ARC.
- Integrates with
- Your monitoring platform, your video recorders and the customer's phone.
- What it automates
- Visual evidence verification, customer call and authentication, closure or escalation, and technical incidents.
- Developed by
- LANAIS Technology Consulting (Spain).
08 FAQ
What ARCs ask us.
Is Altrasec a monitoring platform?
No. Altrasec does not replace your ARC's monitoring platform or receiver. It is an artificial intelligence layer that integrates with it, handles every signal and writes the outcome back to your own platform.
What is AI alarm verification?
It is the process by which an artificial intelligence system confirms whether an alarm activation is a real intrusion or a false alarm before resources are dispatched. Altrasec does it with visual evidence from the video recorder, the signal context and, when needed, a verification call to the customer.
How does Altrasec help reduce false alarms in an ARC?
It analyses every alarm with its visual evidence and history, closes false alarms with a reason and only passes the operator the alarms that need human attention. Your team spends its time on real intrusions.
Do I have to change my monitoring platform?
No. Altrasec connects to the platform you already use, reads the alarms and writes the outcome back: notes, statuses and closures. Your operators keep working on their usual screen and there is no account migration.
How does Altrasec get the visual evidence?
When an alarm comes in, Altrasec automatically requests the images, frames and clips from the moment of the alarm from the recorder linked to the site. With that evidence it verifies whether it is a real intrusion or a false alarm.
How does Altrasec verify with the customer?
A voice agent calls the customer, asks them to authenticate with their passcode and, based on their answer, concludes by phone whether the alarm can be closed or is a real intrusion. If there is no answer or authentication fails, your protocol applies and the alarm is escalated to the operator.
Which technical incidents does it handle automatically?
Power failures, coverage and communication faults, low batteries, missed periodic tests, tamper and zone faults, among others. Altrasec handles the alert end to end according to your rules: it waits for restoration, notifies the customer, opens the service ticket and logs it in your platform.
Can Altrasec miss a real intrusion?
Altrasec never hides risky alarms: when it concludes there may be a real intrusion it escalates it to the operator with priority, with the visual evidence and the call already attached. You decide what can be closed automatically and the operator can take control at any time.
How is Altrasec related to LANAIS?
Altrasec is a product developed and supported by LANAIS Technology Consulting, a Spanish company specialised in automation, systems integration and artificial intelligence applied to operations.
Let's talk
Tell us which platform you use. We'll show you how it fits.
In 30 minutes we review your monitoring platform, how Altrasec would connect to it and the impact it would have on your ARC's real signals.
- Review of your platform and your video recorders
- Integration proposal with no software change
- Demo with an alarm, its evidence and the customer call